1. Upon cancellation of services or request for refund a credit balance, a refund for the unused period is carried out
but the same payment method, that was when paying the bill, if possible, or to a bank account specified by the client. The costs associated with bank commissions are borne by the client.
2. Refunds are possible only for a full unused period for which an advance payment was made.
3. Refund of the current period for the already provided service is not possible.
4. Refund for VPS shall be subject to recalculation of monthly rates of all the previous months in case the selected billing cycle is more than one month.
5. All services purchased with a discount shall not be subject to refund.
6. There is no refund for the provided VPN service.
7. The obligatory condition for a refund is compliance with clause 12.1 and clause 12.2 of the Agreement.